So last year I had this idea for a way to evolve training for both our clients and our staff.
Essentially, the idea was to have online, self-study, or asynchronous, courses for our client groups, to teach them about our business, what we could do for them, and how to make the most of our service offerings.
A secondary tier, or phase, of the training would have introduced clients to the way we do our work, a kind of insider’s guide, which I termed a certification program. Taking some of these more advanced courses could have been an asset for our hiring group, so that when jobs were posted, the links to these courses could be included, and completing them could give applicants an advantage, because they would have some knowledge of our business and the work that we do.
Internally, our training products could be converted to online, self-study materials as well, designed to harmonize with the public ones, and in conjunction with informal learning strategies like coaching and mentoring, replace the costly and time-consuming, in-class training we now provide.
I contacted a colleague to get her opinion, and she graciously offered to give me a venue to discuss the concept and get some feedback. I had never written a proposal in our business before, nor did I know how to go about gaining approval for my idea.
While the session was great and I got some serious validation for the idea, I didn’t get much with respect to next steps. There was a plan in the works for a kind of online suggestion box for employee ideas, but that wouldn’t be up and running until sometime in the next fiscal year. Aside from that, I really didn’t have any kind of internal platform to promote the idea, gain support, and move forward with it.
I did follow up with some key management figures from other departments, and tried to escalate the idea through my own management team, but didn’t get much response with respect to who I could approach next, or support with respect to how I could present the idea.
I had to be set it aside for the time being.
Though the suggestion box was eventually launched in September of 2011, and I submitted my idea in early October, I haven’t heard anything since.
Maybe my employer isn’t ready to enact my idea yet.
Still, I think it was pretty good, and even if it doesn’t go anywhere, I consider it to be one of my accomplishments.
Have you had an idea that you weren’t sure how to promote or what to do with? Who did you approach and where did it go from there?