elearning

What I’d like to do, but can’t …

/ Melanie Marttila

Now I know what you’re thinking.  Those are the words of a whiner, but I’m stating a fact and not trying to make excuses.  Honest.  There’s only one of me, and I don’t have a time-turner, like the one Dumbledore gave Hermione in The Prisoner of Azkaban.

Last week, I expressed my coulda-woulda-shouldas with respect to a piece of computer-based training.  What I’m talking about this week is part of the same training beast.  The virtually-delivered piece.

In my role as training coordinator, it’s not my task to deliver the training or to design it, and though I am training this week, it’s because I’ve no choice in the matter.  If I didn’t step in, the project would have stalled, possibly fatally.

Even as a trainer though, I’m a total n00b.  I’ve only been a trainer for three years, and though I enjoy it, and believe I’m good at it, I know I have a lot to learn and am far from perfect.  I’m even greener with respect to instructional design.  I only started doing that last year.

But if I can think of a better way to design and deliver training, then it must need improvement.

I have to step back a bit and explain a couple of things before I get to the meat of the post.

About a month ago, the task of organizing the training of all staff in Ontario on a new initiative was assigned to me.  The training products were given to the two consultants who agreed to deliver the training.  I had two weeks to get everything together, the training schedule, WebEx meetings, and invitations.  I didn’t have time to read, let alone critique or redesign the course material for virtual delivery.

So now we’re into week three of the WebEx sessions and I’ve just started my week of training.  Already, I’ve received reports back on how boring the session is.  It wasn’t designed with virtual delivery in mind.  On average, the sessions are running two hours, which is too long to sit in front of your computer, staring at a screen.

What I’d do for this course (if I could):

  • There is a policy bulletin for the new initiative and a Job Aid.  Though technically, this was all supposed to be a “pre-read,” I’d like to have had the time to turn it into a true pre-course assignment with some form of assessment, submitted to the trainers in advance, so they could have some indication of the group’s level of understanding of the new initiative prior to the course.
  • Start with an activity reviewing the four aspects of their job that this new initiative will change and conduct a proper debrief.
  • Have the exercises on a PowerPoint or Notebook presentation with answers on a reveal.  Use the annotate feature in WebEx to have participants complete the blank assignments (one “scribe” with group support) and debrief using the revealed answers.
  • Let the participants “play” with the online tool designed to help them implement the new initiative by assigning them control of the application through WebEx.  Alternately, this could be a post-course assignment to assist with skill transfer.

Now of course, all of this would make the session considerably longer and comfort breaks would have to be worked in, or the session broken up into smaller pieces (four 30 minute sessions would be my preference).

Why none of this could happen:

This is our busiest time of year, compounded by summer leave.  The timing of this new initiative couldn’t be worse.  As a result, we had to fight for the time to do the one-cheeked job we’re doing.

The initiative will be effective in August.  The training had to be completed before then.

There simply wasn’t time to roll this out differently given the tools and the resources we have.

This is why I often wish I was Shakti, one of the Hindu goddesses of multiple aspects and multiple arms 🙂  Then I might really be able to be in two places at once, doing two (or even three) jobs.  The word “shak” in Sanskrit means “to be able.”

Ah well, so much for dreaming 🙂

Timing is everything, they say.  Have you had a situation in which you’ve been “under the gun” with respect to training?  Were you able to pull a rabbit out of your hat or did you have to make do?  Is good enough really good enough?

That’s all from the Learning Mutt this week.

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8 Good things I’ve learned from bad computer-based training

/ Melanie Marttila / 2 Comments

So … we were provided this computer-based training (CBT) product to help roll out what may appear on the surface to be a fairly minor change, but turns out to be quite a complicated change that has an impact of several aspects of the work our front-line and processing staff perform.

The intent was to send the product and its accompanying Job Aid out to all staff, and let them have at.  There would, of course, be a policy brief released and online tools to help with the adjustment.

At first blush, the CBT looked great: interactive, with exercises and self-assessment tools …  That was before anyone actually tried to work through it.  Early on in the process, when it had already been decided that the CBT would be insufficient for our needs (thank goodness) I and several of my colleagues had a chance to go through the CBT.

I had no problem, but I’m tech savvy, I know how these things are generally designed, and I also play with things.  I click in apparently inappropriate places.  I muck about until I figure out how something ticks, and then I git ‘er done 🙂

The first problem was the site onto which the CBT was loaded.  It wasn’t particularly user friendly and several people couldn’t figure out whether they needed to log in, set up a new account, or reset their passwords.  The system was a little glitchy too, and offered errors when the CBT was accessed, requiring a re-log.

After I helped everyone get logged in and set up, I waited for the reviews.  This is what we discovered:

  1. Though pretty, the CBT was very much of the “clicky-clicky, bling-bling” species that Cammy Bean reviles.  Read about it on her blog.  Go on, I’ll wait.
  2. There were no clear and easily accessible instructions to inform learners what they needed to do on any given page (e.g. you have a picture of a luggage rack on the screen … and … ?).
  3. Navigation was accomplished through varied small or awkwardly-positioned cues.
  4. Exercises and tests contained no clear instructions, nor any mention of the purpose of the activity or how it would apply to the learner’s work.
  5. When working through examples, the learner can not navigate back to the scenario page and so has to write everything down and work it out by hand, or muddle through on a memory and a guess.
  6. All the assessments were self-assessments.  How could anyone determine if learning had taken place?
  7. The CBT was filled with acronyms, but no definitions.
  8. There were errors in the examples.

Turn all these negatives on their heads, and you have 8 take-aways for elearning.  See how that works?

When the CBT was given to staff, many of them were so frustrated with the experience, they stuck to (and got more out of) reading the print material.

Ultimately, the CBT was about how to get through the CBT, and the real learning was lost.

Admittedly, we don’t have the time to correct the existing CBT, or to develop a new product.  As flawed as it is, it’s what we have to use.

Next time, though, I hope the development team keeps a few things in mind:

  1. The importance of bringing subject matter experts (SMEs) who have some course design experience and technical aptitude into the fold. There are a few of us out there.  Use your networks and resources wisely!  Even if I had the time, I couldn’t redesign the CBT: I don’t have a license for the tool used to create it, or anything similar.
  2. Design for how people think.  This means keeping the end-user in mind.  It has to be a product that both your mother and your ten-year-old nephew could navigate through equally easily.  This means beta-testing on a group of your target audience and taking their criticisms seriously.
  3. Assessment is not just for the learner, it’s for team leaders and the advisors who are going to have to answer all the questions your learners have after the CBT experience.  It’s also for trainers, course designers, and IT, so they can figure out how to make a better product next time.

In the end, the CBT has to facilitate learning, support retention, and help the learner apply the knowledge when he or she returns to work.

Oh, if I were king of my little learning world 🙂  And yes, I’m a woman and I want to be king.  Got a problem with that, do ya?  I didn’t think so 😉

How have the best-laid plans of upper management and IT gone awry for you?  Did you tuck any lessons away for future application?  Have you learned good things from a bad CBT?

The Learning Mutt is signing off for another week.

A course in course design :)

/ Melanie Marttila

During my undergraduate years, I enrolled in a class that allowed me to teach the composition portion of the first year English survey course.  Periodic tutorials provided instruction in pedagogy and marking standardization session ensured that all of us in the program were marking essays neither too harshly, nor too kindly.  I also tutored in the writing centre and received attended an information session on the specific learning needs of native students.  I did this for two years.

When I started my graduate degree, I, like many grad students, taught the first year composition course.  Essentially, there was an orientation lecture, we were given our texts, and the rest of it was up to us. I used what I’d learned during my undergraduate degree, but really, I shot from the hip.

When I learned that an optional course called “The Theory of University Teaching” was offered, I signed up right away.  A lot of what I learned at that point was muddled with all the other courses I was enrolled in, the teaching, and my ongoing creative writing project.  I taught that course for two years as well.

Most of what I learned about course design from those days was focused on university teaching.  Most of what stuck with me was adult learning theory, creating syllabi, and the importance of learning outcomes.

While I’ve put together some creative writing workshops and helped a friend, who was a high school teacher, work on her redesign of her Writers’ Craft course, I didn’t start writing courses myself until last year.

I generally run on instinct.  I think about what I’d need to know if I was the learner, and go from there.  Systems training is easier.  There’s a logical progression to the course provided by the structure of the program: Basic navigation > menus > screens > fields > inputs.  It can be boring, but I do my best not to turn into a computer in the process.

My team receiving our awards 🙂

The SMART Board course for which I receved a Service Excellence award was essentially systems training, as were the SharePoint videos I produced.

I also helped to cobble together a course on elearning design, not having a clear idea of what I was doing.

The last course design project I worked on was not writing from scratch, but rewriting a course that was originally designed as a self-instructional module.  The new venue was in-class, using with participant centered methodologies.  It may seem like a step backward in a world where virtual training is king, but it was what our participants wanted.

The response to this course tweak has been positive, though further revision has been recommended.

My writerly goodness tends to emerge in the process of course writing.  I like metaphors; creating stories and frameworks for the training to play out within.  I like to play.  I try to be clever, but it was never one of my strengths.  In the end, I’ve learned by doing and will continue to do so.

And I’ve learned by learning.  Last fall, I attended two courses, the first on participant centered training (see last week’s post, linked below) and the second on participant centered course design.  The courses were only a month apart, and there was some concern that I wouldn’t have time to assimilate the knowledge from the first before being thrown into the second.  I found the opposite to be true: the second course reinforced the learning from the first and expanded it in new directions.

Some of the things I’ve learned:

  • Allow the participants to take control of their learning;
  • Include sample questions;
  • Always include the purpose of an exercise or activity;
  • Include proper learning points for a debrief;
  • Link! (current topic to last topic; current topic to next topic; learning to application on the job; to value added pieces, etc.)
  • Assess seven ways from Sunday 🙂 and
  • Provide lots of opportunities for skills transfer and application.

I’m still missing a few bits and pieces, but I’m sure they’ll all fall into place as time goes on.  I’m addicted to learning, you see.  I can’t stop.  I learn however I can, whenever I can: reading, Webinars, informal learning …

Most recently, my employer has made available a suite of elearning courses from a third party provider.  I have my licence until the end of the year and have already completed the Change Management and mapped out enough elearning to keep my busy if I ever have a moment to spare 🙂

As I develop my platform, slowly and steadily, more opportunities will reveal themselves.  I still have a number of in-class courses I’d like to take at work, and I’m just beginning to figure out what books I want to read on the subject.

It’s going to be a great adventure.

Any gems to share about your own adventures in course design?

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Learning elearning, the hard way :)

/ Melanie Marttila

Last time, on Breaking open the mind: I participated in my first real working group.

In March of 2011, my team received a gift: our first non-acting manager in years!  We’d gone through four in the past year alone and it was hell.  The manager that we started the year out with had been our acting manager for a while.  He knew the team and what we needed, but then he moved onto another position.  Then, we had a manager for all of three weeks before she also took on another position.

Finally, there were two other acting managers who, while well-meaning and perfectly competent, really didn’t feel comfortable in the role for the training team.  The manager that we’d had for such a short time the summer previous was successful in a competition and returned as our manager, but this time permanently.

So, a new manager, and a new fiscal year threw things into high gear.  Our budget was restricted.  No overtime, and certainly no money for travel.  We had to start looking at alternatives to in-class, instructor-led training if we wanted to be able to continue and continue to be relevant.

Thus working groups evolved for the SMART Board and WebEx, our two main tools that could be used to deliver virtual training, either synchronously (together), or asynchronously (independently).  To follow up those two courses was to be a third, regarding elearning design and the conversion of in-class course materials to online or virtual vehicles.

Though I was considered the go to person with regard to the SMART Board, I couldn’t legitimately volunteer for any of the working groups.  My father had recently passed away, and I had asked for several weeks of leave.  I wouldn’t even be around when the training would be delivered to our colleagues.

However, I did get a “consulting” role on both the SMART Board and the elearning groups.  I ended up designing a good portion of the pre-course modules for the SMART Board course, though I must say that Monica did a smashing job of finishing them off, and of the Notebook presentation and recording.  Sadly, I got little to nothing done with regard to the elearning design course.  Monica and Laura were left with the bulk of the work.

When I returned from my leave, however, there was tweaking to be done.  The SMART Board course was a success as it was, but the elearning, having been piloted, needed some rework.  For one thing, it was too long.  Laura was seconded to another working group, and so Monica and I set to.

Shortly thereafter, Monica was pulled onto the WebEx team, or rather became the WebEx team, leaving me to finish off the elearning.  Really, I didn’t have a clue what I was doing.

I can write though 🙂  So I wrote my way through, like I usually do, and ran the rest on instinct.

I turned the lectur-y, research-y bits into a search and learn pre-course module.  I crammed in metaphors a-plenty, drawing heavily on the resources that my manager threw my way.  I created a post-course assessment, and tidied up the elearning toolkit that Laura had created.

One critical piece I learned was the importance of storyboarding the presentation.  I scripted that sucker out to the last detail.  I also became fairly adept at PowerPoint, and incorporated Notebook activities into each module as review and assessment tools.

I learned a lot writing the course, but in the months since, I’ve learned much more, and I’d love the opportunity to go back and refine things a bit.

When time came to pilot the course a second time, there was only one of our colleagues left to attend, or offer input for review (Thanks, Sandy).  It seemed to go well, but there hasn’t been much call for the course since.  No sooner was I finished with elearning, though, and I was on to the next project.

More on that in a couple of weeks.  Next week I’m going to share a recent, bittersweet experience with you.

Interesting update: Our work of the SMART Board project has been recognized with a service award for our wee working group. (w00t!)

How has the era of reduced budgets and travel affected your training efforts?  Are you adapting courses for online delivery?  How is that working out for you?

Going “rogue”

/ Melanie Marttila

Thanks to the colleague who helped me to introduce my idea, I started to attend free training and learning Webinars that were offered by various magazines and firms.  I was doing this at work.

Learning by Doing

Learning by Doing (Photo credit: BrianCSmith)

It was professional development, and I didn’t doubt, question, or waver a bit in my decision to take advantage of them.  Since March 2011, I have been attending, on average, about two of these Webinars a month, and they’ve been most instructive.  I’ll even chat about some of the things I’ve learned from them in this blog from time to time.

Then my manager got me signing up for some eNewletters, essentially subscription feeds from some very interesting blogs by learning and development professionals.  I’ve linked to some of my favourites under Learning Blogs 🙂

Some of the articles I receive are fascinating, and the links to other resources within them have often led me on a merry chase over the Interwebz, yielding even more resources, sites, and blogs of interest.

When I signed up to attend a course to become a certified trainer in my organization (I know, I’ve been training for three years, and now I’m getting certified …) I picked up a few more resources.  And so the catalogue grows.

I’ve become a social learner, a rogue learner, a mutant learner, and I’m in charge of my learning, by and large.  There are still formal courses to attend, and hoops to jump through, but I’m getting so much more from reading a handful of interesting articles regarding learning theory and design and attending the odd Webinar, than I ever did from institutionalized education …  Mind = Blown 😉

Not that I’m knocking formal education.  Entirely.  It’s gotten me where I am today, but social learning is going to take it from here.

“… second star on the right, and straight on ‘til morning.”  J.M. Barrie, Peter Pan

So … what has the world of social media brought you?  Any surprises?