Back in April, I posted about a gift I received back in May of 2010: a SMART Board. Now I never did a dedicated post about what became of that wee gift.
In March of 2011, my then brand-new manager started an initiative. She wanted the training team firmly in the 21st century, designing and delivering elearning. Unfortunately, that was also about the time that my father passed away, and though I was considered the expert in SMART Board, I only had time to complete part of the training course before I was off on leave.
My colleague completed the course for me, created a video segment for it, and delivered it, not only to our fellow trainers, but also to the regional learning governance committee, and at the business expertise forum.
The result: we received, as a team, a service excellence award for the project.
Getting even smarter with SMART Board
Fast forward a few months, and riding close on the heels of that success, it was determined that additional training should be delivered. In person training. Not only to our fellow advisors and consultants, but also to managers and other individuals in need of additional tools to present and conduct meetings.
Plus, there would be additional workshops to be held at this years’ business expertise forum.
Reunited for this next project, my colleague and I reworked the training, which was previously delivered as a combination of self-study and virtual delivery, into a 1-day, in class session. The idea was that to cement the learning, hands-on application would be required, and lots of it.
Today was the first of two sessions, and though things were a little rough, we’ve received some very positive feedback. I’m relieved.
Bumps on the road
Earlier in the summer, I was notified by the updating utility that Notebook, the software that accompanies the SMART Board, needed to be updated, so I dutifully put in my ticket with the techies, and was promptly updated to the wonderful Notebook 11 🙂
I realized that this was a major change that would necessitate the rewriting of the package. Unfortunately, I wasn’t able to dedicate any time to the SMART Board until early August. At that time, I booked a room, set up the SMART Board, and started playing again. I also took scads of screen shots 🙂
The rest of August was spent re-writing the training package, given the new version of Notebook. Dates were set, the course entered into our learning management system, invitations to participants were sent, and another ticket was submitted to the technical team to install Notebook 11 onto all the computers in the training room.
Pre-course assignments, including the participants’ guide, were sent out and submitted by the participants.
Then, last week, when I returned home after being out of town for the Managing Transitions training for trainers, I received a note that the computers were all updated … to Notebook 10.7.
Essentially, all the work that I had done on the revisions was a waste. That was Friday, and I was on the road Monday morning to come down and set up the room prior to training.
There wouldn’t be time to work on anything.
Further, the versions of Notebook installed on the participant computers were all trial versions, and missing a few key elements. This meant that some of the parts of the program that we were demonstrating could not be accessed by the participants at their desks.
That was a bit frustrating.
Nothing like rambling on for five minutes about this really cool feature when one of your participants pipes up and says, “where are you? I can’t find that Icon.” Then you realize that they’re missing something that it would really have been nice if they had.
Chameleons by any other name
So, as facilitators, we adapt on the fly, to a greater or lesser extent, and to more or less success. Again, it seems we managed well, and that everyone got what they needed out of it.
It’s just frustrating.
I would have liked to have had more time to complete a proper facilitators’ guide. I would have liked to have had the most up-to-date version of the software available to the participants.
As the song says, though, you can’t always get what you want 🙂
I guess all of this speaks to my perfectionism. I’ll deal with good enough, and not stress over it (I’ve learned to let go of things at work), but I can’t help but think how much more successful the package could be.
There are so many things that I’ve done in the last couple of years that have been good enough, and that I’d love to have time to get back to and revise/update/complete.
How are things going in your work lives? Are you too, plagued by persistently frustrated perfectionism? How have you addressed the issue? Is being able to let go enough? Is good enough really enough?
Let me know!
The learning mutt, signing off 🙂